Frequently Asked Questions

Right away. After signup, add your building, invite staff, and you're ready to manage packages, visitors, and announcements. Most buildings complete setup in under 30 minutes.

No installation needed! Kasaloop is a web-based platform that works on any device with a browser. Your concierge team can use it on desktop computers, tablets, or smartphones. We also offer an optional Android app for mobile convenience.

Residents receive an invitation email when you add them. From any device, they can view packages, invite guests, book amenities (if enabled), and chat with concierge.

When a package arrives, staff scan the label and the resident gets an instant pickup alert. At pickup, a QR code or simple verification ensures secure, hassle‑free handoffs. Every delivery is tracked end‑to‑end.

Professional and Enterprise plans include advanced AI to streamline daily operations:

• AI Concierge — Answers resident questions about your building
• Message Insight — Flags urgent conversations to speed up response
• Resolution Assist — Suggests next steps for faster issue resolution
• Building Intelligence — Learns patterns to improve over time

Yes! Kasaloop is designed for property management companies with multiple buildings. You can manage all your properties from a single account, with each building having its own settings, staff, and resident database. Concierges can be assigned to specific buildings or have access to multiple properties.

Residents send a guest invite, the visitor registers their vehicle in seconds, and staff approve with one click. Approved visitors receive a pass with clear times. The building gets a full log of parking activity.

Yes. We use industry‑standard encryption and Cloudflare’s secure edge to protect your data with automatic backups. Each building is isolated by design, and we never sell or share your information.

No. Residents can only see their own parcels, bookings, and communications. The system maintains strict privacy between residents. Only authorized concierge staff can view building-wide information, and even then, access is limited to their assigned buildings.

Contact information is encrypted and only used for building‑related communications like package notifications and announcements. We never sell resident data. Residents can opt out of non‑essential messages anytime.

Support varies by plan:

• Starter: Email and chat support during business hours
• Professional: Priority email and phone support
• Enterprise: Priority response channel during business hours

All plans include access to our help center and video tutorials.

Yes! We provide comprehensive onboarding for your concierge team. This includes a live video walkthrough of all features, best practices guide, and ongoing support. Enterprise customers get personalized on-site training sessions.

For urgent issues, establish an internal escalation path and contact us through the priority support channel provided with your plan. The platform is designed for high availability, and the help center remains accessible at any time for self-service answers.

Kasaloop works on all modern browsers including Chrome, Safari, Firefox, and Edge. For the best experience, we recommend using the latest version of your preferred browser. The platform is fully responsive and works great on mobile devices too.

Yes. We offer an Android app for concierges with core features like package scanning and resident lookup. Our web platform works great on mobile browsers, and an iOS app is in development.

Yes. Enterprise customers can connect Kasaloop with existing property systems. Our team can help with automated syncing, custom workflows, and single sign‑on (SSO).